Privacy Policy

Privacy Policy

At webay.uk, we are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or services.

1. Information We Collect

We may collect and process the following types of personal information:

Contact information – such as your name, email address, postal address, and phone number

Order and service information – including details of services purchased and delivery or account information

Payment information – payments are processed securely by third-party payment providers; we do not store your card details

Technical data – such as IP address, browser type, device information, and usage data collected via cookies or similar technologies

Communications – messages, enquiries, or support requests you send to us

2. How We Use Your Information

We use your information to:

Provide and manage our services

Process payments and fulfil orders

Communicate with you about your account or services

Provide customer support and respond to enquiries

Improve our website, services, and user experience

Send service-related or marketing communications (only where permitted and with opt-out available)

Meet legal, regulatory, and accounting requirements

3. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process your personal data on the following legal bases:

Contractual necessity – to deliver services you request

Legal obligation – to comply with applicable laws

Legitimate interests – to operate and improve our business

Consent – where required, such as for marketing communications

4. Sharing Your Information

We may share your personal data with trusted third parties where necessary, including:

Payment processors

Courier and delivery partners

Website hosting and IT service providers

Professional advisers or regulatory authorities (where legally required)

All third parties are required to process your data securely and in compliance with data protection legislation.

5. Data Storage and Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or loss.

Your data is retained only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal obligations.

6. Cookies

webay.uk uses cookies and similar technologies to enhance site functionality and analyse usage.

You can manage or disable cookies via your browser settings. For more information, please refer to our Cookie Policy.

7. Your Rights

You have the right to:

Access the personal data we hold about you

Request correction of inaccurate or incomplete data

Request deletion of your data, where applicable

Object to or restrict certain processing activities

Withdraw consent at any time where processing is based on consent

Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and will take effect immediately.